usi | scope-ag8网址

usi provides both industrial standards and customized service plans based on customers’ own service level requirements. in proposing a customized service plan, we work closely with each customer to develop the personalized solution.

customized service solutions

• fru (field replaceable unit) supply service
• rma repair service
• warranty & post warranty service management
• update of engineering change
• refurbishment, screen, and diagnosis of system units
• cto/reconfiguration service
• reverse logistic
• rtv handling

usi offers a broad range of comprehensive after sale services for customers to choose.

rma service

• service plan proposal
• warranty repair
• engineering change (ec); rework
• product swap
• refurbishment

erma

usi's e-rma system has been integrated with corporate sap based erp system to manage worldwide service network. the system collects fall out rate classification data and performance failure analyses. the e-rma system offers customers an efficient, worry-free, 24/7 portal for rma requests and status updates.

spare parts

standard lead-time and emergency order spare parts sale.

technical support

• need-based on site support
• repair training
• trouble shoot & failure analysis
• test fixture and technical documentation