usi provides both industrial standards and customized service plans based on customers’ own service level requirements. in proposing a customized service plan, we work closely with each customer to develop the personalized solution.
customized service solutions
- fru (field replaceable unit) supply service
- rma repair service
- warranty & post warranty service management
- update of engineering change
- refurbishment, screen, and diagnosis of system units
- cto/reconfiguration service
- reverse logistic
- rtv handling
usi offers a broad range of comprehensive after sale services for customers to choose.
- service plan proposal
- warranty repair
- engineering change (ec); rework
- product swap
usi's e-rma system has been integrated with corporate sap based erp system to manage worldwide service network. the system collects fall out rate classification data and performance failure analyses. the e-rma system offers customers an efficient, worry-free, 24/7 portal for rma requests and status updates.
standard lead-time and emergency order spare parts sale.
- need-based on site support
- repair training
- trouble shoot & failure analysis
- test fixture and technical documentation