value chain management
customer service and satisfaction
usi is the world's leading company of d(ms)2 providing design. since its inception, the company has been providing professional services and quality products to meet the diversified needs of our customers. we possess cutting-edge product development and manufacturing capabilities to provide customers with complete services from design to distribution, and services spanning across global production locations. usi is committed to providing the most agile and fastest services close to our customers. customer satisfaction is a core goal and value pursued by the company.
all-encompassing after-sales service
the customization of our after-sales services allows usi to satisfy customers' needs with all-around high-quality, high-efficiency and flexible services. we collect customers' feedback and opinions through regular and irregular meetings and questionnaire-based surveys, to improve our service quality and enhance partnership to create a solution where everyone benefits. apart from standard after-sales services, usi also provides customized all-around after-sales services with our customers and provide them solutions that really meet their needs.
usi after-sales services scope & categories:
|rma service||spare parts||technical support|
usi uses on-time delivery rates and maintenance turnaround days as measurement metrics for our after-sales service. with usi’s wide range of product services, different returned product quantities and properties will have different standards for repair turnaround days. the on-time delivery reached 99.5% in 2021, as shown follows.
on-time delivery rate and turnover days:
driving up customer satisfaction
in order to ensure effective communication with customers around the world and actively collects customer opinions, continue to improve the company's service quality, strengthen the good cooperative relationship with customers, and work together to create the company's greatest benefits and value. the statistical results of major customer satisfaction in 2021 showed that the overall satisfaction rate was 84%, the major customer satisfaction over the years are shown as follows. usi strives to improve customer satisfaction in all aspects to achieve a higher level of customer satisfaction for sustainable corporate development.
major customer satisfaction over the years: