value chain management
customer privacy & health and safety
confidential customer information and customer health and safety are always treated with the highest priority as they are crucial assets for both parties and the basis for mutual trust. usi has management procedures to control and restrict access to confidential information to avoid endangering customers' health and safety. if the company violates relevant regulations or our products harm customers' health and safety, it will seriously damage our image and cause financial losses.
usi commits to maintaining customer privacy and data confidentiality. we set systems and procedures in place to center customer privacy and data confidentiality as the foundation of all business contracts. we have also established privacy and personal information protection policies to ensure the rights and interests of all. regarding information security management, to strictly implement the information security policy and customer privacy protection measures protecting the company's business secrets and customer information from leaks. in 2021, there were no incidents of infringement of customer privacy rights, and no incidents of customer data leakage.
customer health and safety
usi emphasizes customer satisfaction and safety, and we set up a mechanism that incorporates customers' demands into the product design. the company's products and operating system are also in line with international standard requirements and the safety guidelines of countries that its products are sold to. we implement chemical source control to prevent safety and health hazards that may arise when we introduce new chemicals into our production process.
as part of product safety, usi ensures all manufactured products comply with relevant laws. for all electronic system products that have obtained safety certification, relevant safety warnings and description of correct operations are clearly stated within the user manual and are regularly accept by external verification unit inspection. in 2021, the company established a certification pipeline for product safety-related certifications for home security and conducted an online session to share knowledge and introduce the certification process at our nantou facility, and we did not receive any complaints about products endangering human health and safety, and no product safety-related violations were found.